This policy explains what personal data we collect through the hotel's website, why we collect it, how long we keep it and what your rights are.

1. Processing manager

The controller is T0, T1, OIB 53560300360, ID number 01605577.

For all questions about data processing, you can contact us at T2 or by mail at the specified address.

2. What data we collect

Data that you give us in the inquiry form: first and last name, e-mail, telephone, date of arrival and departure, number of guests and content of the message.

When registering guests, in accordance with the law, first and last name, date of birth, gender, citizenship and document information.

Technical data: IP address, browser type and the pages you visit, so that the pages work and are protected.

3. Purposes and legal bases

Answering the inquiry and preparing the offer — based on your request before concluding the contract.

Execution of the accommodation contract and guest registration — based on the contract and legal obligation (eVisitor).

Site protection and abuse prevention — based on our legitimate interest.

Advertising and statistics — only with your consent, which you can withdraw at any time.

4. How long we keep data

Inquiries are kept for up to 24 months. Reservation and stay data are kept as long as the law prescribes, and the guest book is kept in accordance with the Act on the provision of services in tourism.

Data about cookies are kept for as long as the individual consent lasts, and a maximum of 24 months.

5. To whom we deliver data

To service providers who help us in our work (hosting and website maintenance, e-mail, reservation system), competent authorities when this is a legal obligation and, in the case of payment by card, banks and payment processors.

All recipients process data only on our instructions and with the obligation to maintain confidentiality. We do not sell data.

6. Cookies

The pages use necessary cookies without which they do not work and, with your consent, cookies for analytics and third-party content (for example, map and reservation).

You can give or refuse your consent using the cookie bar and change it later by deleting the cookies in your browser.

7. Your rights

You have the right to access data, rectification, erasure, restriction of processing, portability and the right to object, as well as the right to withdraw consent to processing based on it.

You can send the request to T2. We respond within a month.

If you believe that we are processing data illegally, you can file a complaint with the Personal Data Protection Agency (AZOP), Selska cesta 136, Zagreb.

8. Security

We apply technical and organizational measures to protect data, robust access administration and encrypted communication (HTTPS).

In the event of a data breach, we act in accordance with the GDPR, including notification to the competent authority when required.

9. Policy Changes

We can change the policy. The valid version is published on this page, with the date of the last modification.